Purchase and Delivery

Terms and Conditions:

Purchase via Website:

1. Choose the product(s) you want to purchase and press "ADD TO CART"
2. You will be able to see "Product was added to your shopping cart." once the product(s) is/are added to cart.
3. On the top right corner of the website, choose "CHECKOUT" to checkout directly or "VIEW SHOPPING CART" to review added items.
4. If you're a new customer, you could choose to "CHECKOUT AS A GUEST OR REGISTER" (no fee will incurred to register at our website).
5. For returning customer, please simply login with your Email Address and Password.
6. Enter Billing Information>Shipping Information>Shipping Method>Payment Information>Order Review
7. Proceed to payment via PayPal with Visa/Master Card, even you do not have a Paypal account, you can still process the payment by entering your Visa/Master Card. (For more details, please follow the instruction on the screen.)
8. You will be receiving a confirmation email upon successful completion of purchase.
9. No refund will be made.

Purchase via Whatsapp:

1. Add us at (852) 9782 1237 on Whatsapp and specify the model and quantity needed when placing your order via Whatsapp.
2. Once we have confirmed that stocks are available, we will request you to  leave recipient's name, name printed on perfume bottle (if applicable), shipping address and contact number.
3. We'll send you payment information for bank transfer.

Delivery:

1. In general, the order would be fulfilled in 2 weeks, yet subject to the stock availability as all items are freshly handmade with minimal stock level. You will be notified individually if longer ordering lead time is required. 
2. We encourage you to pick up the product from our studio by appointment to avoid damage in the packaging and the product itself.
3. Yet, we open an option for local delivery at your own expenses (for details, please refer to SF EXPRESS website and/or below table). The following table is the estimation.

4. Purchases are couriered within Hong Kong only. PO Box address is not accepted. Overseas order is not available at the moment.
5. Order deliveries will be made between 9am - 6pm from Monday to Friday therefore a business delivery address is preferred.
6. For special delivery arrangement (e.g. deliver to recipient), please contact our Customer Service.
7. While special arrangements for deliveries may be made, the ultimate delivery time will be confirmed by courier.
8. We will not verify the recipient’s identity and bears no responsibility for this .
9. We are not responsible for damage after delivery.
10. All claims for problems of good receipt must be reported to customer service on the day of delivery.

Can’t find your answer?:

For more details, please contact us at info@intimeperfume.com or (852) 9782 1237.

Intime Artisan de Parfum reserves the right of final decision in case of any dispute.